Comprehensive planning is a critical determinant of the success of any project. Through Belay’s Consulting Services for Enterprise Content Management, we support organisations in the planning and building of new solutions. More specifically, we assist organisations with the important tasks of determining which technologies available are best suited in their specific environments to ensure greater efficiencies and reduce costs. Consulting services are delivered by our team of seasoned professional services experts who collectively have decades of experiences. They have a deep understanding of business processes in a variety of industries, as well as the related regulatory issues. With their expertise, organisations are ensured of the most appropriate solutions that will deliver rapid ROI.

Professional Services offered by Belay include:

• Professional ECM Consulting Services
• Information and Knowledge Audits
• Information Management Services
• Facilities Infrastructure Consulting and Project Management
• Product Deployment and Support Services
• Bureau Imaging and Indexing Services
• Professional Imaging and e-Forms Design Services

Professional ECM Consulting Services

Belay provides Enterprise Content Management product consulting services, which includes electronic and physical records management, information life cycle management, records management, workflow and the application of retention policies. We also provide consulting services for the creation of Taxonomy / Classification, as well as for File Plans, which is one of the key elements of a successful ECM implementation.

Information and Knowledge Audits

Belay has created a unique approach to implementing Enterprise Content Management solutions over the past 10 years ensuring that organisations optimise their spend on products and services, and also ensuring that a ROI is quickly realised. We typically start new projects with an Information and Knowledge Audit, which indentifies the current state of information management applied within the organisation. Through interactive sessions with key stakeholders, IT and senior executives, we map where the organisations wants to be, against its current state. The findings of the workshop are presented in a roadmap document, which is utilised to get a reasonable view on the level of effort and budget required to meet the objectives. Belay provides information audit services as an independent service which is product agnostic, or as part of the discovery phase during the implementation of a project.

Engagement Methodology

Information Management Service

Belay’s Information Management Service focuses on assisting organisations to effectively manage large volumes of electronic data, structured and unstructured. We typically conduct information audits to identify the gap between the current, and the ideal environment for a organisation. The findings of the Information Management Service analysis are presented in a report. The report includes information on the following: user requirement specification; the current physical technical model; a gap analysis; and a proposed future IM architecture model.

Facilities Infrastructure Consulting and Project Management

Through Belay’s facility management skills, we are able to offer organisations top-class office infrastructure and data centre fitment, inclusive of all required infrastructure components. We consult on floor space layout, electrical articulation and lighting, air-conditioning, fire control systems furniture, construction of specialised server rooms hosting mission-critical IT equipment, to the delivery of IT network infrastructure, VOIP networks and IT hardware. Skilled and experienced project managers manage activities related to the delivery of infrastructure with the assistance of partners and other professionals.

Product Deployment and Support Services

To fulfil an organisation’s demand for a holistic solution tailored to their business needs, Belay utilises our skilled professionals to provide expert product deployment and support services for the Microsoft SharePoint 2010 Suite, as well as ECM solutions. Our product deployment and support services for the ECM product family span the following: electronic and physical records management, Information Life cycle Management, workflow and the application of retention and disposition policies. We also provide consulting services for the creation of Taxonomy/Classification and File Plans - one of the key elements of a successful ECM implementation.

Bureau Imaging and Indexing Services

Much like manual paper handling, manual data entry can be labour-intensive and costly, affecting the speed and efficiency of document processing, workflows, and ultimately, business processes. Belay’s Bureau Imaging and Indexing Services provide a cost effective method for accelerating and reducing the cost of manual data entry. Our offering includes collection and return of paper documents to be scanned from your physical archives, digitization of the paper documents, classification and indexing of the digitized documents based on your specific needs, and delivery of the digital content to your offices.

Professional Imaging and e-Forms Design Services

Optimising an e-form’s design and layout for recognition can lead to superior data capturing. Belay provides professional Imaging and e-Forms Design Services where we feed workflows with functional imaging solutions and e-forms to ensure maximum productivity for organisations. Our form designers are experienced in proper layout and testing of new forms. They evaluate organisations’ needs, business processes and workflows, and then design a data capture system that best suits them.