Unified Communications

A variety of communication technologies are commonplace in today’s workplace – from email, voice mail, telephony, conferencing to instant messaging. All these technologies, however, have evolved as disparate communication silos. Disparate silos force end users to juggle multiple user-names and passwords to access different communications services, while administrators are forced to manage redundant communications environments.

Belay designs and implements a Unified Communication Solution that breaks the traditional communication silos and bring together globally dispersed employees, customers and partners.

Our solution provides an extensible, software-based foundation (by utilising Microsoft® Exchange Server 2010 and Microsoft® Office Communications Server 2007 R) that integrates with an organisation’s existing messaging and voice infrastructure. The infrastructure may include e-mail, telephony, instant messaging, voice mail, calendaring, and audio/video/Web conferencing. And because our solution interoperates with an organisation’s existing Microsoft platform, you do not have to radically update the network infrastructure or telephony platforms.

Other benefits of Belay’s Unified Communications Solution include:

• Communication between knowledge workers is streamlined as Presence enables real-time status of knowledge workers (based on calendar information, login/activity status, and user preference) to be displayed across the organisation
• Increases IT flexibility while maximising resources and budget with a simplified communications infrastructure and common management tools
• Delivering integrated tools that simplify protection of corporate communications against external threats