An organisation may be heavily reliant on IT infrastructure and support, although it is not their core business focus or area of expertise. As a result, they may not realise the projected returns on their infrastructure, and find that the majority of their IT budget is allocated towards retaining and training expensive support resources.

Knowledge workers need always-on access to corporate information to ensure that they are productive and responsive to customers’ demands. However, productivity is often halted because of delayed IT support. In turn, administrators do not always have time to perform common maintenance tasks, and often only tend to the server farm when a fault occurs resulting in unscheduled downtime.

Belay believes that organisations should be able to focus their energies and efforts on driving their core business, and let IT be run and managed by reliable partners whose sole focus is the efficient and complete running of operations.

We have therefore designed a number of desktop and server support options to suit our clients’ environments. Belay provides complete outsourced (or co-sourced) Service Level Agreements for 1st, 2ndand 3rd line of support, as well as preventative maintenance plans for the entire organisation.

With Belay’s Support Services, organisations experience less downtime, faster network restoration and reduced overheads. Support is delivered by experienced professionals skilled in a variety of disciplines.

List of services include:

• 1st, 2nd and 3rd line support
• User, desktop and server support
• Networking infrastructure maintenance and support
• Hardware procurement
• Software licensing
• Help desk setup and support
• Enterprise systems management
• ITIL consulting

As part of our outsourcing agreements, Belay often retains the services of our client’s existing staff pool, thereby providing the following benefits:

• Career management for existing staff now resides in an IT business, offering them more exposure to experts, solution and training, and ultimately leading to an enriched career
• Succession planning is efficiently managed due to  Belay’s access to skilled personnel and management of handover processes
• You organisation will benefit from access to subject matter experts when required, and without having to search for, or employ, additional professionals at a huge expense
• Belay has access to many value added services due to our broad offerings.