ITIL Service Strategy

24x7 uptime and error-free running of business applications is critical to the support of operations and satisfactory client service. Application support services are necessary to keep these crucial systems available, secure and operating at optimal performance.

Belay offers application support that helps organisations maximise the availability, security and performance of business critical applications. Our portfolio of services includes application support services designed to help our clients remain competitive. We systematically apply ITIL service management best practices to ensure that optimal support is provided throughout the lifecycle of every application.

Our support solutions are scalable according to our client requirements and can be structured as follows:

• On-site skills-based Service Desk including a 24x7 standby service
• On-site specialist support
• Offsite specialist support including a callout service

Belay has the ability to continuously analyse and control all the service support processes through consistent and measurable KPIs, resulting in major benefits to our clients.

These benefits include:

• Reduced security, operational and business risks
• Reduced cost of application support with expert assistance
• Rapid resolution of business immobilising issues
• Accomplish more with limited resources

These practices provide stability and predictability, and permeate the culture in the disciplines of supervised Incident Management, pro-active Problem Management, Change Management, effective Release Management, Knowledge Base evolution, 24x7 after hours support and Configuration Management.

Our expertise in application support has seen a long list of partnerships with both local and global organisations, including Pepsico International and Tourvest Duty Free.